Privacy Policy
Who we are
This privacy policy explains how Aqua Group Ltd (trading as Aqua Host) (“Aqua Host”, “we”, “us”), collects, uses and protects your personal data when you visit aquahost.uk or use our hosting and domain services. Aqua Host is a trading name of Aqua Group Ltd, registered in England and Wales, company number 11194354.
What personal data we collect
We collect information you give us directly, such as your name, email address, billing address, and payment details when you sign up for a service or contact us. We also collect technical information automatically, such as your IP address and browser type, when you visit our website.
How we use your data
- To provide and manage your hosting and domain services
- To process payments and manage billing (via our billing platform, WHMCS)
- To respond to support requests and communicate with you about your account
- To meet our legal and regulatory obligations, including domain registration requirements
- To improve our website and services
Our legal basis for processing
We process your data because it is necessary to perform our contract with you (providing hosting/domain services), to comply with our legal obligations, or because you have given us consent (for example, for non-essential cookies – see our Cookie Policy).
Who we share your data with
We share data with third parties only where necessary to provide our services, including:
- WHMCS (our billing and client management platform)
- Our infrastructure providers
- Domain registries and registrars, where required to register or manage a domain name
- Payment processors, to process your payments securely
We do not sell your personal data to third parties.
How long we keep your data
We retain your account and billing information for as long as your account is active, and for a period afterwards as required by UK tax and accounting law of 7 years after account closure.
Your rights
Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and the right to data portability and to object to certain processing. To exercise any of these rights, contact us by opening a support ticket or by visiting the Contact page.
Keeping your data secure
We use appropriate technical and organisational measures to protect your personal data, including secure servers and restricted access to customer information.
Children’s privacy
Our services are not directed at children, and we do not knowingly collect personal data from children.
Changes to this policy
We may update this privacy policy from time to time. The date of the most recent update is shown below.
Last updated: 02/07/2026
Contact us
If you have questions about this policy or how we handle your data, contact us by opening a support ticket or by visiting the Contact page. You also have the right to raise a concern with the Information Commissioner’s Office (ICO) at ico.org.uk.